Português - Brasil
Español
EnglishMonitoring
Monitoring the performance of your systems, identifying and resolving issues before they affect your operations.
AMS Support and Maintenance
AMS Support
and Maintenance
Stability and Continuous Improvements for Your Software. Are you facing difficulties in maintaining the stability and performance of your software?
SupportL2 and L3 support with SLA
Monitoring and incident management to reduce downtime.
- 15+ years in the market
- ISO/IEC 27001 & 27701 certified
- Serving the US, Brazil and Latin America
Clients
Check our
success cases
How Premiersoft helped Ailos grow app transactions by 66%, move 85.94% of key operations to digital channels and win the Banking Transformation award.
Cogna case study: the Educational Passport app records achievements and skills with integrity and immutability, impacting more than 2 million students.
Cooper case study: Premiersoft restarted stalled projects, maintained legacy code and integrated the online shopping portal for over 300,000 co-op members.
Experian Serasa case study: within one year Premiersoft doubled its specialists on a platform handling 6 million daily queries, reviving stalled projects.
Faber-Castell case study: a rebuilt app connecting parents, students and teachers, with parental controls, activity history and a mobile-first experience.
Farmácias App case study: Premiersoft scaled the platform connecting consumers to pharmacies, shipping in record time during Covid-19.
Iconic Hearts case study: 9 Premiersoft specialists helped the Sendit app reach 1 million downloads, rank 13th on the App Store and quadruple engagement.
Ouze Studio Z case study: a redesign of the fintech app that lifted personal loan conversion by 47% and increased service sign-ups by 372%.
PagueVeloz case study: a fintech app delivered in 3 months, with an MVP in 1 month, voice-command transfers and a 211% increase in the number of customers.
Remotatec case study: an emergency communication app for EMS, firefighters and police in Santa Catarina, with containerized hosting and auditable calls.
World Bank case study: we built a custom platform combining tech adoption surveys and reports, with green tech indicators and no third-party tools.
Differentials
How we leverage our deliveries
Our support team consists in highly skilled professionals providing both Level 2 (L2) and Level 3 (L3) support. This means we can handle both daily support issues and complex problems that require in-depth analysis and long-term solutions.
Incident Management
Efficient management processes, ensuring a responsive and effective response, minimizing your business downtime.
Service Level Agreement
We guarantee that your requests will be met within the established minimum timeframes.
Journey
Premiersoft One-stop Shop
With the “One-Stop Shop” journey, we provide a complete and efficient partnership at all stages of developing your solution. This way, we guarantee greater quality and predictability, allowing you to focus on the growth of your company.
01Idea or Need
To define
Through extensive consultancy work, we help each of our clients to define the strategies necessary to execute their project. This step is divided into three essential categories:
StrategyAnalysis and definition of market and business strategy.
Technology
Analysis and definition of the necessary technologies.
Management and Governance
Analysis and definition of the necessary architecture and technologies.
02Execution of the Project
To develop
At this stage we guide our clients by defining the services that will fully meet their demands, always taking into account their objectives, deadlines and budget for each project:
Staff AugmentationQualified developers to join your team.
Agentic Squads
Specialists and AI agents dedicated to your project.
Software House
Development mat for product creation.
03Support and optimization
Optimize
When the client already has software or has completed the development of their solution with us, we offer a wide range of services to support their strategic management:
SupportTechnical support and support of developed solutions.
Data analysis
Data analysis to identify patterns and gain insights.
Consultancy
Guidance on implementing improvements.
Continuous Improvement
Strategic Partnership
By choosing our AMS service, you will invest in a strategic partnership to boost the success of your IT projects. Count on us to gain the competitive advantage necessary for your company’s growth.
Contact UsFound what you needed? See below other services that can help you:
Talk to Premiersoft
Talk to our AMS Support and Maintenance specialists
Fill in the form, no strings attached: a specialist will get back to you to understand your challenge.
Thank you for reaching out!
We have received your message. A Premiersoft executive will get back to you as soon as possible.
Meanwhile, check out our case studiesWhat happens next
- First replyA specialist gets back to you by the email or phone you provided to understand the context, where your company stands and the project timeline.
- Discovery callIn a meeting, we map the challenge, the systems involved and the business goals, so we can define together what needs to be done.
- Tailored proposalWe recommend the best fit among our services, with scope, team and schedule.
- Project kickoffOnce the proposal is approved, we assemble the team and start with follow-up rituals and agreed metrics from day one.
AMS Support and Maintenance
About this service
Furthermore, our multidisciplinary approach allows us to implement continuous improvements in your systems, identifying optimization opportunities to enhance your operation's performance.
To promote customer satisfaction, we focus on: "Providing agile support and supporting the digital transformation process."
What are application management services (AMS)?
AMS keeps your systems stable and evolving: the Premiersoft team handles day-to-day requests and complex problems, monitors system performance and implements continuous improvements.
What do L2 and L3 support mean?
They are support levels. L2 handles day-to-day technical issues; L3 deals with complex problems that require in-depth analysis and long-term solutions. Premiersoft provides both.
How do response times work?
Requests are handled within the timeframes set in a service level agreement (SLA). Incident management ensures a fast response, and monitoring helps solve problems before they affect your operation.
How does hiring work?
After you reach out, a specialist gets back to you to understand the context. In a discovery call, we map the challenge, the systems involved and the business goals; then we send a tailored proposal with scope, team and schedule. Once it is approved, the team starts with follow-up rituals and agreed metrics from day one.